Warranty & your data
A short, plain-language version of the terms on your invoice. Keep this page handy after your repair.
Repair warranty
30 days on hardware workmanship, 7 days on software, and 30 days on parts against defects.
What is not covered
Workmanship and part defects only. Accidental damage, liquid damage, misuse after the repair, and customer-supplied parts are not covered.
Retail
All sales are final. Defective items are exchangeable within 30 days. The manufacturer handles new-product warranty.
Your data
Back up before any service. A&O can’t guarantee against data loss. Storage hardware can fail during service or at any other time.
We only power on and test what’s needed to complete the repair — camera, speaker, screen, and similar functions. We don’t access your personal files, photos, or accounts.
Unclaimed devices
Devices not retrieved within 90 days of notification are considered abandoned.
Apple notice
A&O is an independent repair provider, not affiliated with Apple Inc., and does not perform Apple warranty repairs.
Good to know.
Do I need an appointment?
Call the shop or use the lead form to ask about bringing in your device.
Will you look at my files?
No. We only power on and test what is needed to complete the repair. Back up your device before service.
What happens if you can’t fix it?
If we can’t fix it, you don’t pay the $75 diagnostic fee.